WindBD's Privacy Policy
— Your Data, Our Responsibility

Transparency in data collection is a cornerstone of WindBD's Privacy Policy. We believe that trust is built when you know exactly what we collect and why. WindBD gathers only the information needed to run its services effectively.

Information collected during registration:

• Full Name & Date of Birth
• Mobile Number & Email Address
• Residential Address
• Preferred payment method details (account number)

Information collected for KYC verification:

• National ID (NID) or Passport Copy
• Driving License (where applicable)
• Recent utility bill or bank statement
• Selfie or live face verification photo

Automatically Collected Information:

• IP Address & Device Type
• Browser Type & Operating System
• Log of time spent on each page on WindBD
• Gaming Activity & Transaction History

WindBD uses collected data only for specific, legitimate purposes. We never use your information for unrelated activities or without your knowledge. The purposes are clearly outlined below in accordance with WindBD's Privacy Policy.

WindBD never sells your data to advertisers or permits its use for third-party marketing purposes. WindBD's Privacy Policy is completely clear on this.

The WindBD website and mobile app use cookies and similar tracking technologies to enhance your experience and improve WindBD's services.

Types of cookies WindBD uses:

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring security. Without them, WindBD will not function properly.
• Functional Cookies: Used to remember your language preference, theme settings, and other preferences.
• Analytics Cookies: Collects anonymous statistics to understand which sections of WindBD are used most.
• Security Cookies: Helps detect fraud and unauthorized access.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain WindBD features.

A core principle of WindBD's Privacy Policy is that your data will never be sold. However, in limited circumstances, WindBD may share information with third parties. Those circumstances are transparently listed below.

Information may be shared in the following circumstances:

• Payment Processing Providers: Minimal data is shared with payment gateways such as bKash, Nagad, and Rocket solely to process your transactions.
• KYC Verification Provider: Licensed third-party providers may be used for identity verification, and they are required to uphold the same privacy standards.
• Legal Authority: Providing data in compliance with a court order or lawful directive from a regulatory authority is a legal obligation.
• Anti-Money Laundering Authority: Reporting suspicious financial activity to the relevant regulatory authority is mandatory.

All third parties that WindBD works with are bound by data processing agreements that require them to uphold WindBD's privacy standards.

WindBD does not retain your data longer than necessary. However, certain information must be kept for a specified period to meet legal or regulatory requirements.

General Data Retention Guidelines:

• All data is retained for as long as the account remains active.
• Transaction data is retained for a minimum of 5 years after account closure, in compliance with financial regulations.
• KYC documents are retained for up to 5 years after account closure.
• Once you withdraw marketing consent, you will be removed from the marketing list immediately.
• Promotional communication data will be deleted upon withdrawal of consent.

Under WindBD's Privacy Policy, data that has reached the end of its retention period is securely deleted or anonymized. This process runs automatically.

WindBD uses industry-standard, state-of-the-art security measures to protect your personal data. Our security team monitors systems around the clock to prevent any unauthorized access.

WindBD's Technical Security Layers:

• 256-bit SSL/TLS encryption — applied to all data transmissions.
• Two-Factor Authentication (2FA) support.
• Real-time fraud detection system.
• Regular security vulnerability assessments (Penetration Testing).
• Data backup and disaster recovery planning.
• Strict data access policies and training for all staff.

Under WindBD's Privacy Policy, you have several important rights over your own data. WindBD respects these rights and will endeavour to fulfil any request within a reasonable timeframe.

To exercise these rights, please contact WindBD Customer Support. WindBD typically responds to requests within 30 business days. In some cases, complete deletion may not be possible due to legal obligations, and WindBD will clearly explain the reason.

WindBD is strictly for individuals aged 18 and above. Anyone under 18 is prohibited from creating an account or playing on WindBD.

• WindBD does not knowingly collect data from anyone under the age of 18.
• Age verification is mandatory at the time of registration.
• Age verification documents are reviewed as part of the KYC process.
• Additional age verification is carried out in cases where doubt arises.
• If a minor's data is detected, the account will be immediately suspended and all associated data deleted.

WindBD's platform may integrate certain third-party services such as payment gateways, game providers, and analytics tools. Each of these third parties has its own privacy policy.

• WindBD is not responsible for the data protection practices of third parties.
• All partner service providers are required to comply with WindBD's data protection standards.
• Game software providers receive only the information necessary to operate their games.
• All of WindBD's third-party partners are verified and bound by contract.

WindBD's Privacy Policy applies only to WindBD's own platform. We recommend reading the privacy policy of any third-party service before using it.

WindBD may update this Privacy Policy as needed — for example, due to legal changes, new services, or security improvements.

• For significant changes, WindBD will notify users in advance via their registered email or in-app notification.
• The date of any changes will be shown as the "Last Updated" date at the top of the page.
• Continued use of WindBD after any changes will be considered acceptance of the updated policy.
• You may request a copy of any previous version.

For any questions, concerns, or requests to exercise your rights under WindBD's Privacy Policy, please contact us. WindBD's data protection team is always ready to assist.

• Contact the WindBD customer support team via live chat.
• Email: [email protected]
• We typically respond within 24–48 hours.
• Data rights requests may take up to 30 business days to process.

WindBD always respects your privacy and takes any concerns seriously. If you have a complaint about WindBD's Privacy Policy, please reach out to us first — we will do our best to resolve it.

For more information about this Privacy Policy, please visit our Terms & Conditions and Responsible Play page as well.